Take the TellCaribou Survey
Thanks for stopping by Caribou Coffee. We’d love to hear how your visit went, and this quick survey is the easiest way to tell us. It takes just a few minutes, and depending on your receipt, completing it may also get you a validation code toward a coupon or promotional offer on your next visit.
Whether you loved your drink, had trouble with an order, or just want to let us know how our team treated you, this is the place to say it. Every response gets reviewed, and patterns in what customers tell us genuinely shape decisions about staffing, store operations, and menu quality.
Before You Begin
Grab your recent Caribou Coffee receipt. You’ll need the information printed on it to get started, so keep it nearby while you go through the survey.
Here’s what you’ll want to have ready:
- Your recent Caribou Coffee purchase receipt.
- The survey invitation or receipt information printed on it, such as a store number, date, and transaction details.
- A smartphone, tablet, or computer with internet access.
- A few uninterrupted minutes to answer honestly.
If your receipt doesn’t include a survey invitation, this particular visit may not qualify. Not every receipt includes one, and that’s normal.
How the Survey Works
The process is simple and shouldn’t take more than a few minutes from start to finish.
- Enter your receipt details. Store number, date, time, and transaction information, whatever this page asks for.
- Answer the questions honestly, based on your actual recent visit.
- Rate your coffee, food, and service. Tell us specifically what stood out, good or bad.
- Add comments where you can. Specific feedback helps us understand exactly what worked and what didn’t.
- Submit your responses.
- Record your validation code, if one is provided after completion.
- Follow the redemption instructions shown, since terms can vary by current promotion.
What We Ask About
Our questions cover the parts of your visit that matter most to us and to future customers:
- Coffee and beverage quality
- Food freshness and taste
- Order accuracy
- Employee friendliness
- Speed of service, including drive-thru experience if applicable
- Store cleanliness
- Overall value for money
- Overall satisfaction and likelihood of returning
Please answer based on your specific visit rather than a general impression of the brand. If something stood out, whether a barista went out of their way to help or your order came out wrong, tell us directly. That kind of detail is what actually helps us improve.
For example, if a specific barista made your morning better with a genuinely friendly interaction, mentioning that by approximate time or location helps us recognize good work where it happens. Likewise, if your espresso drink came out inconsistent or your food wasn’t fresh, specific details help our teams address the right issue rather than guessing at a vague complaint.
About Your Reward or Coupon Code
Completing this survey may provide you with a validation code connected to a promotional offer, such as a discount on a future purchase. We want to be transparent about how this works.
The exact offer depends on your current receipt and the promotion running at the time you complete the survey. This is not a cash reward, and we can’t guarantee the same offer applies to every receipt or every visit. Please review the redemption instructions shown after you submit the survey, and check your receipt for the specific terms that apply to you.
If you don’t see a code or offer after submitting, that particular receipt may not have included one. We appreciate your feedback either way.
Eligibility
To participate, you’ll generally need a valid, recent Caribou Coffee receipt with the required survey information. Additional conditions, including age requirements, receipt validity periods, and entry limits, are outlined in our current survey terms.
We recommend reviewing those terms directly rather than assuming eligibility, since conditions can be updated periodically. Employees and their immediate family members are typically not eligible to participate, consistent with standard practice for programs like this.
Each qualifying receipt generally allows for one survey submission. If you visit us again with a new receipt, you’re welcome to complete the survey again for that separate visit.
We ask that you avoid submitting duplicate entries using the same receipt information, since this helps keep the feedback we collect representative of genuine, distinct visits rather than repeated submissions.
Tips for a Smooth Experience
A few things that help the process go quickly and accurately:
- Double-check your receipt information before entering it. A single incorrect digit can cause an error.
- Complete the survey while your visit is still fresh in your memory for the most accurate feedback.
- Be specific in your comments rather than relying only on rating scales.
- Save your validation code immediately after you receive it, rather than trusting your memory.
- Read the redemption terms before your next visit so there’s no confusion at checkout.
If You Run Into a Problem
Occasionally, something doesn’t go as smoothly as expected. Here’s how to handle the most common issues:
The page won’t load. This is often a temporary connection issue or high traffic. Wait a moment and try again.
Your receipt information isn’t accepted. Re-check the numbers on your receipt carefully. Even a small typo can cause a rejection.
The survey seems to have expired. Survey invitations are typically valid for a limited window after your purchase. If too much time has passed, you may need a more recent receipt.
Your browser is behaving unexpectedly. Try switching to a different browser or clearing your cache before trying again.
You accidentally closed the page before submitting. Unfortunately, you’ll likely need to start over with the same receipt information, provided the code hasn’t expired.
You lost your validation code. Unfortunately we can’t always recover a code that wasn’t saved, so please write it down as soon as it appears.
If none of these steps resolve your issue, please reach out through our customer support channels for further assistance.
Frequently Asked Questions
Do I need a receipt to take this survey? Yes, a recent Caribou Coffee receipt with the required survey information is generally needed to participate.
How long will this take? Most customers complete the survey in just a few minutes.
What kind of reward will I get? It depends on the current promotion tied to your receipt. This may be a coupon or discount code, not a cash payment. Check your redemption instructions after submitting for exact details.
Is a reward guaranteed every time I complete the survey? No. Rewards and offers can vary by receipt, location, and current promotion. Always check what’s confirmed on your specific receipt.
Can I take this survey more than once? Each qualifying receipt generally allows one survey submission. A new visit with a new receipt lets you participate again.
Where do I find the required information on my receipt? It’s usually located near the bottom of your receipt, though placement can vary slightly. Review your full receipt if it isn’t immediately visible.
Who can I contact if I have questions about my reward? Our customer support team can help with specific questions about your validation code or redemption terms.
Thank You
We genuinely appreciate you taking the time to share your experience. Your feedback helps us understand what’s working well and where we can do better, whether that’s how quickly your drink came together, how our staff treated you, or how clean and welcoming our stores feel.
Every customer who takes a few minutes to answer honestly helps shape what future Caribou Coffee visits look like, for you and for everyone who walks through our doors after you. It’s a small act on your part, but across thousands of responses, it genuinely adds up to real change in how we run our stores.
If your receipt qualifies, we hope you’ll also get a small thank-you in the form of a coupon or promotional offer for sharing your honest thoughts. Please check your redemption instructions and current survey terms for complete details before your next visit.